Refund & Cancellation Policy

This Refund & Cancellation Policy ("Policy") applies to all subscription plans and services offered by BPECOM Consulting Private Limited ("BlooprintAI," "we," "us," or "our") through our website blooprintai.in. By subscribing to our services, you agree to the terms outlined in this Policy.

1. Subscription Plans

BlooprintAI offers subscription-based access to our advertising analytics and management platform. Subscriptions are available in the following billing cycles:

• Monthly: Billed every month from the date of subscription
• 6-Month: Billed once for a 6-month period at a discounted rate
• 12-Month (Annual): Billed once for a 12-month period at the best available rate

All plans include a 14-day free trial for first-time subscribers. No payment is charged during the trial period.

2. Free Trial

• New users are eligible for a 14-day free trial on their first subscription
• No payment information is required to start the free trial
• You may cancel the trial at any time before it ends without any charge
• If you do not cancel before the trial period ends, your subscription will automatically convert to a paid plan based on the plan you selected
• Only one free trial per user/organization is permitted

3. Payment Terms

• All prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes (GST at 18%)
• Payment is processed securely through our payment gateway partner (Cashfree Payments)
• Accepted payment methods include UPI, credit cards, debit cards, and net banking
• Subscription fees are charged at the beginning of each billing cycle
• Failed payments may result in temporary suspension of your account until payment is resolved

4. Cancellation Policy

4.1 How to Cancel

You may cancel your subscription at any time by:

• Clicking the Cancel Subscription button on your Subscription tab inside the dashboard
• Emailing us at support@blooprint.in with your registered email and account details
• Contacting us at +91 79750 19616 during business hours (Mon-Fri, 10 AM - 6 PM IST)

4.2 Effect of Cancellation

• Upon cancellation, your subscription will remain active until the end of your current billing period
• You will continue to have full access to all features until the billing period expires
• No further charges will be made after cancellation
• After the billing period ends, your account will be downgraded to a free/limited access tier
• Your data will be retained for 90 days after cancellation, after which it may be permanently deleted

5. Refund Policy

5.1 No-Refund Policy

5.2 Exceptions

5.3 How to Request a Refund

To request a refund, please contact us with the following details:

• Your registered email address
• Subscription plan and billing date
• Reason for refund request
• Transaction ID or payment reference (if available)

5.4 Refund Processing

• Approved refunds are processed within 7-10 business days from the date of approval
• Refunds are credited back to the original payment method used during the transaction
• Bank processing times may vary; please allow up to 2 additional billing cycles for the refund to reflect in your statement
• You will receive an email confirmation once your refund has been processed

6. Plan Changes

6.1 Upgrading

• You may upgrade your plan at any time
• Upon upgrading, you will be charged the pro-rata difference for the remainder of your current billing cycle
• New features will be available immediately upon upgrade

6.2 Downgrading

• You may downgrade your plan at any time
• The downgrade will take effect at the start of your next billing cycle
• No refunds or credits are issued for the difference in plan pricing during the current billing period

7. Pricing Changes

• We reserve the right to modify subscription pricing at any time
• Existing subscribers will be notified at least 30 days in advance of any price changes
• Price changes will apply from your next billing cycle after the notification period
• If you do not agree with the new pricing, you may cancel your subscription before the next billing cycle

8. Force Majeure

We shall not be held liable for service interruptions caused by events beyond our reasonable control, including but not limited to natural disasters, government actions, internet outages, or third-party platform failures. No refunds will be issued for interruptions caused by force majeure events.

9. Dispute Resolution

If you are dissatisfied with our refund decision, you may escalate the matter by:

• Emailing legal@blooprint.in with a detailed description of your concern
• We will review and respond to all disputes within 15 business days
• All disputes are subject to the jurisdiction of courts in Bangalore, Karnataka, India

10. Contact Information

For any questions regarding this Refund & Cancellation Policy, please contact us:

• Email: support@blooprint.in
• Phone: +91 79750 19616
• Address: BPECOM Consulting Private Limited, Ground Floor, Delta Block, Sigma Soft Tech Park, Varthur Kodi - 560066